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Rental Terms & Conditions

1. Cancellation Policies, No Shows, Early Departures & Refunds

- If the cancellation is more than 30 days prior to the arrival date, a 51% deposit will be charged and converted to a voucher for a future stay.

- If the cancellation occurs between 30 and 15 days prior to the arrival date, 51% of the reservation amount will be charged and kept, and 49% will be converted to a voucher for a future stay.

- If the cancellation occurs less than 15 days prior to the arrival date or if the guest does not show up or leaves earlier than the initially scheduled date, 100% of the reservation amount will be kept.

- Any disturbance beyond the renter's control cannot be subject to refunds, including but not limited to:

- Thefts of or damage to personal belongings in the apartments.

- Outside noises, nearby renovation, construction, or any other disturbance beyond the renter's control.

- Building maintenance, appearance, or cleanliness.

- Insects or natural hazards that interfere with the guest's experience in the property.

- Internet discrepancies unless resulting from direct mismanagement by the company.

- Changes in boundary entrance policies due to pandemics or geopolitical changes in the region.

2. Payments & Schedule

- All prices quoted online or via resellers in foreign currencies are exclusive of VAT and are payable in Euros.

Payments in other currencies or by credit card are subject to a 4% transaction and exchange processing fee.

Payment Schedule (for direct bookings only):

- 51% deposit at the booking.

- 49% 30 days prior to the arrival.

- Security deposit authorization - 1 day prior to departure, released 5 days after departure from the property.

- The company reserves the right to relocate or cancel if not fully paid prior to arrival.

3. Responsibility of the Guest

- Provide a valid passport and entry visa upon arrival.

- Be responsible for any damage occurring during the stay.

- Turn off lights and A/C when leaving the property.

- Use the property with respect and responsibility.

- Not bring any animals into the premises rented.

- Not smoke in the premises rented.

- Not hold any parties or events.

- Use the property and its installations as a “responsible adult.” The renter shall be solely responsible for any disturbance to the neighborhood.

- Immediately inform LCC Agency of any damage or deterioration that has occurred in the premises rented, even if no apparent damage may result.

4. Responsibility of LCC Agency

1. Cleanliness and housekeeping carried out before the arrival of the guest according to company standards. If the cleanliness is deemed faulty, a complimentary cleaning may be offered at the sole discretion of the company.

2. Provide the renter with household linen (sheets, pillowcases, and towels) according to the number of guests registered at the moment of the reservation.

3. Offer a timely solution for maintenance issues or malfunction of the property’s items or appliances.

4. LCC Agency reserves the right to cancel a reservation for any reason whatsoever if it considers that the integrity, payment, or behavior of the guest may affect the property.

5. Relocate to a property of a similar standard or upgrade if the previous one isn’t available, or refund the guest if the property becomes inhabitable prior to or during the guest's stay.

**The responsibility of LCC Agency cannot be invoked in the event of:**

- Thefts of or damage to personal belongings in the apartments.

- Outside noises, nearby renovation, construction, or any other disturbance out of their control.

- Building maintenance, appearance, or cleanliness.

- Insects or natural hazards that interfere with the guest experience.

- Any event occurring due to a hazard or third party that affects the guest’s experience in the property.

5. Penalty Clause, Duration & Termination

This rental terminates ipso jure at the expiry of the term stipulated by the rental contract, without the need for notice. If, at the expiry of the rental, the renter does not vacate the premises for any reason whatsoever, they must pay LCC Agency an indemnity per day amounting to twice the daily rent until the complete vacating of the premises and return of the keys. In the event of a breach of any obligation resulting from these General Rental Terms and Conditions, the renter must immediately leave the premises rented. LCC Agency shall not be obliged to make any reimbursement whatsoever.

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